The wheels were falling off of our top dishwasher rack, and no amount of macgyvering could make them stay on more than one or two cycles. I did some research, and it quickly became apparent that this was a common problem with this model of dishwasher. Indeed, it was a similar situation with our last model that led to its replacement: then the parts to fix the problem were not available, and a new upper rack cost more than we paid for the whole machine.
But this time, the part was readily available, or rather a redesigned version approved by the manufacturer was easy to obtain, although every supplier made it clear that installation directions were not included. I was a bit daunted by all this, but upon continuing my research I found a YouTube video that made the job seem very doable. With that, I ordered the part.
And everything was going smoothly this morning when I unloaded the dishwasher, removed the clips and pulled out the rack to begin my repair, until I noticed the extra piece that was not mentioned in the video. Frowning, I disassembled my work, and tapped on the comments. Most were quite positive, but several mentioned a couple of missing steps, and one provided the link to a companion video that helped me finish the job.
There was one comment that has stuck with me, though. Let me get this straight. They make a defective part, and then they charge to replace it with a "better" version, but don't provide directions, so you have to pay somebody else to do it? Why wasn't it a recall?
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