We had the stacking kit ready to go when the delivery crew pulled up with our washer and dryer. As before, they sent an emissary to make first contact and scope out the job. To be honest, I didn't detect any change in his demeanor as we headed up the steps, but when we hit the landing and he eyed the installation space, he started talking fast. The upshot? They couldn't possibly install the appliances unless by some chance, we had longer hoses for the washer.
He helpfully pulled out his phone and showed me the part. "It's standard," he reported. "You can get it anywhere."
I proposed running to the nearest hardware store while they pulled the existing washer and dryer to haul away. "I can be right back."
"We can't wait," he told me.
"Where are the rest of your jobs for the day?" I asked. "Can you come back?"
He promised to speak to his dispatcher. "Not gonna lie," he shook his head sadly. "Prolly won't be possible."
And before the truck had pulled away, the job was marked "missed delivery."
Even so, I went and got the hoses, hoping against hope that we would be able to do some laundry today, and then I called the company we had ordered from and firmly requested that they contact the "delivery partner" and direct them to add us to the end of the route. The agent put me on hold, and a few minutes later came back and reported my request was impossible. "Then cancel my order," I told him.
While I'd been waiting, I'd found the washer dryer ready to be purchased, delivered, and installed tomorrow from another purveyor. I have the hoses and the stacking kit, and the delivery window is 8 am to noon.
"I don't believe it," Heidi said, and off she went to a neighbor's to wash a couple of loads of laundry.