Customer Service

When you're a regular customer at a place, even if it's a big box kind of a store, it's hard to avoid developing a personal relationship with it. This afternoon, when the storm local weather folks dubbed, "Snoquester" petered out, I ventured out to run a few errands.

The parking lot at Target was pretty empty when I pulled in and made a dash through the heavy, wet flakes. Inside, the store was just as I prefer: quiet, with the few customers there are of us spread out across the sprawling aisles.

I did my shopping quickly and pushed my cart purposefully toward the picket of check-out lanes. I eyed them carefully, both for length of line and cashier. I have shopped there long enough that if all things are equal, I will avoid the employees that I have found to be inefficient, or worse, overly-friendly.

Today was my lucky day! Because it was so slow, there were only a few lanes open, but all of the lines were building as I approached. Just then? I heard a familiar voice call, "Next customer-- Register 13." A couple people with a couple items moved over, but it was a no-brainer for me to join the line.

"Hello, young lady," my favorite cashier welcomed me. "How are you today?"

Young lady? I'd pay extra for that greeting!

Looking Ahead

What do you do when a storm's a-comin? Hunker down, of course: lay in supplies and prepare for some time at home.

But, this unexpected, late (late, LATE) winter storm has re-calibrated my nesting instincts. Tonight I don't want to prepare soup, stew, or cocoa. In fact, I'm making ratatouille-- a warm reminder of sunny days with summer vegetables. And if school is called off tomorrow? I won't be playing in the snow; I'll busy myself starting seeds.

Oh, I'm ready for a break... it's just not quite the one we may have tomorrow.

Xtreme Avoidance

I was dragging a bit at 4 this afternoon when a former student stopped by to see me. It had been a long day full of teaching and meetings and an after-school club, and I still had a few things to do for my lesson tomorrow.

Still, it's always nice when the kids come back to visit, even if it hasn't been too long. This particular guy was in my homeroom and my English class just last year, and time had not erased my memory of his struggle to focus, follow directions, and do his work.

Despite all that we have a very friendly relationship, and I was glad to see him when he plopped himself down in the chair by my desk and told me he was bored. I could understand-- he's in the after school program until his parents pick him up, usually at five. We exchanged pleasantries, but it wasn't too long before our conversation wound its way to his progress and grades this year. "I'm doing much better," he told me. "You should see."

"Well, I can see," I said. "I can look up grades for any student in the school. What do you think? Should we take a look at yours?"

"Um," he hesitated only briefly. "Sure."

With the exception of math, his grades were less than stellar. "Your math grade is great!" I said. "What's going on with everything else?"

I wasn't surprised when he had an explanation for each class. That's how it was last year.

"Mm hmm," I nodded sympathetically after every reason. "Well, what about tonight?" I asked when he was done. "Do you have any homework?"

"Actually, I do," he said, and then he shrugged. "But, I need a computer, so I'm just going to do it at home."

I pointed to the lap top next to him. "You can use that one," I suggested. "Since you have some time until your mom comes."

He leapt to his feet. "I gotta go!" he called over his shoulder as he darted out the door.

Catch Phrases

Once when I was visiting my sister, it fell on me to put together lunch for my four-year-old nephew. I knew what he liked, and so I created a little sampler plate with hummus, olives, grape tomatoes, string cheese, and pita chips. "Well," he said when I presented it to him, "isn't that a healthy lunch?"

Even though it was years ago, his comment stays with us as short hand. When I told Heidi what we were having for dinner tonight, she nodded and said, "Well... isn't that a healthy menu?"

Fortunately, they both meant it as a compliment. The same cannot be said for another of our family's common assessment terms. When my nephew Treat was very young, he did not hesitate to tell us when something was not pleasing to him. At three he had a vocabulary and register mature enough to say that the spinach on his plate was "disgusting" in such a way that might have insulted a cook less confident than his father.

Fortunately, those same verbal qualities made him very open to re-phrasing. We gave him a few other options for politely expressing his dislike, and the one he chose is still a standard for the rest of us. "I don't love this," is what we say whenever something displeases us.

Today as I was reading through my students' replies to their peers' writing I saw the same principle in effect. They are using my comments as models for their own.

Well... isn't that a healthy development?

Hometown Homage

Sometimes one of the best things about having guests from out of town is getting the chance to see your hometown through new eyes. That was the case today for us.

This afternoon we headed into Georgetown with our friend Tom, who is here for the weekend from New York City. We've all visited this historic area many times in the past, and for us, the heavy traffic and the constant crowds makes it a place we usually avoid.

We were armed with an online scavenger hunt that I was able to download to my smart phone at a bargain price a few weeks ago. Since none of us had a specific agenda, the 18 questions provided us with just the structure we needed to explore the neighborhood. We spent a fun afternoon walking through the blustery weather visiting and revisiting many interesting sites both on and off the hunt, shopping boutique chocolates and bakeries and stopping for lunch.

The sun was setting over the Key Bridge and all the monuments of the city glowed behind us as we crossed the Potomac on our way back home. I know people come from all over the world to see these things I usually take for granted, and today I remembered why.

Constant Comment

My commitment to my students is that I will read and comment on any piece that anyone posts for our writing challenge. All 82 kids had time in class today to kick-off their efforts, and though I know the number of posts will dwindle as the days pass, tonight that's a lot of replies to compose!

Fortunately, as I read through it tonight, as always the writing is warm and disarming, so personal and sweet that it doesn't take long to remember why we do this.

I Should Know

Today in an attempt to prepare my students for the hundred-day "Centurion" writing challenge that starts tomorrow, I gave them some time and advice for developing possible topics. "Many's the evening when I've sat before my computer racking my brain for something to write about," I warned them. "That can take much longer than actually writing."

They nodded politely, but I don't think they really got it.

Give it four years.