In general? I trust the service department at the car dealership where we bought our Subaru in 2018, and we have taken the car there for its every need since. Their service representatives are responsive and transparent, and I feel like the dealership is playing a long game: they value their reputation enough to avoid any shenanigans aimed at making a quick buck at the expense of repeat customers and good consumer ratings.
But lately, every time I bring our aging Outback in for a scheduled service or to address a specific issue, the complimentary scan reveals another major repair that needs attention. Oh, I know our car is seven years old, and admittedly, they have a conflict of interest, selling new cars as they do. I also confess to occasionally clicking on offers for newer models when I receive them. Still, part of my strategy in bringing the vehicle there, despite the distance and extra cost, is to make that good old station wagon last a while longer.
Today, though? They may have tipped their hand. The estimate for service (on something I didn't suspect was a problem) was a couple grand, and the repair time was long enough that they offered me a loaner. And when I went up to the cashier to get everything squared away, I saw an envelope with my name on it clipped to a little easel nearby.
"What's that?" I pointed, curious.
"That's a personalized trade-in offer," the cashier told me. "Do you want to look at it before you sign the approval?"
"No thanks," I answered, tucking the envelope into my bag. Not gonna lie. I left feeling less confident in the service I was receiving.
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