When a staff member asked our party to vacate our table right after we paid for lunch yesterday, I was a bit incensed. The six of us were still gabbing and finishing coffee, and the restaurant was not overly busy; the lunch crowd had cleared out, and no one was waiting for a table. So, when I got home, and there was an email asking for my thoughts on the place, I did not hesitate to report what had happened and how I felt about it.
Even so, I don't usually think of myself as "that" patron. And today, when I entered the rental car office at my appointed time and found it deserted except for one other customer, I simply took a seat and waited for service. But when the phone kept ringing and ringing unanswered, and different guys with the same logo polo shirt sauntered in and out without making eye contact, I confess to wondering what on earth was happening. The din of construction right outside the window did not improve the wait, and I finally stood up so the next employee might at least acknowledge me.
As I paced, I considered where I could leave a review of this purgatory, until at last one of the polo shirts greeted me and courteously asked me to wait a few minutes. When he returned, he handled my business quickly and was so friendly that I forgot to be peeved anymore. I can't say I was one hundred percent satisfied, but I did put the cap back on my poison pen.
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