It was an actual crisis.
More than a thousand students were in 80+ testing groups with hundreds of accommodations and special circumstances following a special schedule, but no one could access the online test. Several staff members were at the ready, monitoring a help request spreadsheet, while my ever-capable temporary testing coordinator partner was simultaneously on a video call with central office and a conference call with the test purveyor's support line.
After more than 30 minutes into the testing session, no one could find a solution. Out in the hallway, some of the grade-level monitors and I brainstormed troubleshooting strategies and joked around with a bit of gallows humor. "I just want to point out that everybody is in a group with an examiner and all their materials," I said with wide eyes. "That was my job!"
Just as technical support announced that there was no way we could fix the problem until tomorrow, which was useless, since it would be nearly impossible to reset all the moving pieces in less than twenty-four hours, a couple of our own teachers suggested a workaround. Five minutes later, the fix was in place, and our testing session began.
Until today, I'd only seen high-stakes, standardized testing from inside the classroom, and I thought that was ridiculously complicated enough. But watching my colleagues pull together to solve an enormous problem and then troubleshoot the three-hour session, providing equipment, online support, and behavior intervention, I was witness to another category of complexity altogether.
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