Stacked Against Us

Managing an appliance malfunction always seems to be a dilemma these days. Most machines are not designed to last much more than a decade, and scheduling a technician usually requires at least a week's lead time. Then the question becomes one of cost and time efficiency: how much will the repair be, and how long will it take to secure the part, versus how much and how long it would take to simply replace the appliance.

That's where we were on Saturday when the digital LED display on our washer stopped responding. After clearing and draining several tubes and reservoirs, scanning the error codes, consulting the manual and the internet, as well as implementing the old standby of unplugging and rebooting, all to no avail, we were faced with just such a dilemma. The issue seemed to be a circuit board assembly or interface, and the repair was estimated at hundreds of dollars once the part was identified and secured, which could take a couple of weeks.

The sensible choice seemed to be to replace the washer with its newest version, which I did, delighted that it could be delivered and installed by Tuesday. On the morning our new washer was to arrive, we cleared our entry hallway and landing so that the installers could do their work, then settled in to wait out the four-hour window.

When at last they arrived, they never even took the washer off the truck. We needed a new stacking kit-- the one that held our washer and dryer was not acceptable. Also, since the dryer was on top of the washer, we would need to schedule and pay for the dryer's removal and reinstallation, too. As the delivery truck drove away, I canceled the order and began to shop elsewhere. 

We decided it might be prudent to replace both the washer and dryer at the same time, given that the dryer could fail at any time and the compatibility issues involved. And I was delighted to find a pair that could be delivered and installed today. When I purchased the stacking duo, I did not select the storage pedestal option because our space would not accommodate the extra height. Unfortunately, that was where I needed to check the box for the stacking kit, and when the delivery man called me this afternoon, he asked where they were to be installed because "We don't have the stacking kit on the truck."

Damn! It happened again. And so we are on to Saturday, when they will be delivered and installed at the earliest possible time. Oh, and I'm going to the big box store tomorrow, where I will pick that effing stacking kit up myself.