"Um," I started as I placed Heidi's trail runner on the shoe repair counter, "this..." I gestured at the dangling metal eyelet, "is broken."
"Oh!" the friendly repairman laughed. "The hooky thingy came off!"
"I knew there was a technical term for it!" I agreed.
"Boot hook," he told me, "but this one's shot." He showed me why it was unusable and went to fetch a few replacement options from the back.
Ten minutes and fifteen bucks later, a new hooky thingy was in place.
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