Wednesday, March 6, 2013

Customer Service

When you're a regular customer at a place, even if it's a big box kind of a store, it's hard to avoid developing a personal relationship with it. This afternoon, when the storm local weather folks dubbed, "Snoquester" petered out, I ventured out to run a few errands.

The parking lot at Target was pretty empty when I pulled in and made a dash through the heavy, wet flakes. Inside, the store was just as I prefer: quiet, with the few customers there are of us spread out across the sprawling aisles.

I did my shopping quickly and pushed my cart purposefully toward the picket of check-out lanes. I eyed them carefully, both for length of line and cashier. I have shopped there long enough that if all things are equal, I will avoid the employees that I have found to be inefficient, or worse, overly-friendly.

Today was my lucky day! Because it was so slow, there were only a few lanes open, but all of the lines were building as I approached. Just then? I heard a familiar voice call, "Next customer-- Register 13." A couple people with a couple items moved over, but it was a no-brainer for me to join the line.

"Hello, young lady," my favorite cashier welcomed me. "How are you today?"

Young lady? I'd pay extra for that greeting!


  1. Love that greeting! I am a regular through Dunkin Donuts at 6 am and I love how my lady didn't blink an eye the day I drove through the drive thru with my book fairy outfit. She loved the idea. Small bursts of joy.

  2. I love a personable cashier. Sometimes they just stare at you blankly like they can't believe I talk, or that they can't believe I think they can!

  3. I like the detail of the overly friendly cashier. I like to avoid them as well.

  4. It takes a special approach to find "regular" status at Target. This makes me wonder if you're really an introvert after all.

  5. Young lady is way better than ma'am! Glad you found a good lane today.

  6. A few years ago my boss called me "young man," and then observed, "You know you're getting old when you call a 40-something bald guy 'young man,'"