Wednesday, April 13, 2016

More than Enough

In a week where consistent frustration at work has led me to question both human nature and our culture at large, a welcome commercial transaction today:

Shout out to, a web-based pet supply company from whom I ordered several items a couple weeks ago! Most of the stuff was great, but a couple things just did not work for us. When I went online to return the too-small collar and tiny food bowl I was irritated at first that there was no simple return form. And so it was in foul humor that I clicked the "Chat Now" button.

A few minutes later I had copied and pasted the items and order number into the dialog window and was busy grading papers when  customer service replied to me.

We will refund you the full amount right away, but there is no need to return the items to us. We hope you will find an animal shelter or other organization who will give your items to animals who need them. Is there anything else I can help you with today?

For goodness' sake, no! 

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