The Christmas gifts are coming fast and furious these days. My inbox is full of tracking numbers and packages are piled up on the dining room table almost quicker than we can open them. Just yesterday I eagerly sliced open a mailing envelope to find something I hadn't ordered. It was close, but it was... wrong.
I examined the packing slip and saw that this order had been placed by someone in Dallas. The number on the receipt indicated that she had ordered a few people after me, and the items were close enough to explain the mistake.
When I called the company they were super apologetic and promised to investigate immediately and get back to me ASAP. It was less than half an hour later when I received word that they were sending the correct shipment right away to both me and my Texas counterpart, and there was no need to return the others.
Such prompt and generous service seems rare these days, and so I want to acknowledge my appreciation. Thank you, Pure Home.
I examined the packing slip and saw that this order had been placed by someone in Dallas. The number on the receipt indicated that she had ordered a few people after me, and the items were close enough to explain the mistake.
When I called the company they were super apologetic and promised to investigate immediately and get back to me ASAP. It was less than half an hour later when I received word that they were sending the correct shipment right away to both me and my Texas counterpart, and there was no need to return the others.
Such prompt and generous service seems rare these days, and so I want to acknowledge my appreciation. Thank you, Pure Home.
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