Wednesday, March 6, 2013

Customer Service

When you're a regular customer at a place, even if it's a big box kind of a store, it's hard to avoid developing a personal relationship with it. This afternoon, when the storm local weather folks dubbed, "Snoquester" petered out, I ventured out to run a few errands.

The parking lot at Target was pretty empty when I pulled in and made a dash through the heavy, wet flakes. Inside, the store was just as I prefer: quiet, with the few customers there are of us spread out across the sprawling aisles.

I did my shopping quickly and pushed my cart purposefully toward the picket of check-out lanes. I eyed them carefully, both for length of line and cashier. I have shopped there long enough that if all things are equal, I will avoid the employees that I have found to be inefficient, or worse, overly-friendly.

Today was my lucky day! Because it was so slow, there were only a few lanes open, but all of the lines were building as I approached. Just then? I heard a familiar voice call, "Next customer-- Register 13." A couple people with a couple items moved over, but it was a no-brainer for me to join the line.

"Hello, young lady," my favorite cashier welcomed me. "How are you today?"

Young lady? I'd pay extra for that greeting!

6 comments:

  1. Love that greeting! I am a regular through Dunkin Donuts at 6 am and I love how my lady didn't blink an eye the day I drove through the drive thru with my book fairy outfit. She loved the idea. Small bursts of joy.

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  2. I love a personable cashier. Sometimes they just stare at you blankly like they can't believe I talk, or that they can't believe I think they can!

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  3. I like the detail of the overly friendly cashier. I like to avoid them as well.

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  4. It takes a special approach to find "regular" status at Target. This makes me wonder if you're really an introvert after all.

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  5. Young lady is way better than ma'am! Glad you found a good lane today.

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  6. A few years ago my boss called me "young man," and then observed, "You know you're getting old when you call a 40-something bald guy 'young man,'"

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